2025 Customer Experience Report – Singapore Public Sector

Singapore’s Citizen Service Gap: New Insights from ServiceNow’s 2025 Report

ServiceNow’s 2025 Customer Experience Report reveals new insights for Singapore’s public sector. Despite progress with digitalisation, a gap remains between citizen expectations and service delivery—the average query still takes nearly 5 days to resolve.

Read the full report to explore:

• The current state of citizen service in Singapore.
• How siloed systems hinder progress.
• The critical role of AI in bridging the service gap.