2023 UK Subscription Report: Understanding the retention phase

As a leading financial technology platform, we work with subscription businesses including LUSH, Spotify and Total Fitness to ensure they deliver the best customer experience while protecting their revenue.

Using insights from 2000 UK consumers, we’ve discovered the deciding factors behind them picking which subscriptions to keep and which to drop. Download the report for clarity into consumer sentiment in the UK, guidance for optimising customer lifetime value, and inspiration to ensure your subscriptions go from strength to strength.