How AI Redefines Self-Service

August 2022

Dan Miller, Lead Analyst & Founder, Opus Research

Customer centricity today is more important than ever, but more difficult to attain. To achieve it in the age of omnichannel conversations, companies must capture and analyze every customer conversation. Conversational AI technologies make this analysis possible, and Enlighten XO is a unique solution with its ability to seamlessly improve automation resolution, optimize knowledge management, and drive proactive outreach.

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