Technology is Turbocharging the Healthcare Customer Experience

Data-driven digital transformation is an inescapable reality. Healthcare organizations are evolving to keep pace with changing consumer behavior and ever-increasing expectations—not only by adopting new technologies, but by using the customer insights these tools make available.

We are witnessing a vastly accelerated shift towards customer-centricity—and customer experience (CX) has become the new battleground for healthcare companies looking to retain and expand their patient base.

As more healthcare organizations shift to value-based services, and more consumers use personal technology to track their health, the push to adopt digital technology is greater than ever. Those healthcare companies that take action now are the ones that will win in the long run.

Access this complimentary eBook to discover:

• Industry insights on healthcare consumer experience.
• The three generations of consumer engagement according to Gartner.
• Pivotal technologies for achieving superior patient engagement.