Order Fulfillment and the In-Store Customer Experience

The retail sector has continued to experience an abundance of challenges within the past decade. Without question, these challenges were only exacerbated by the COVID-19 pandemic in 2020, which not only led to global retailers pausing operations but many closing their doors for good. As a result, retailers were forced to adapt and quickly implement new tools and processes to navigate the changing ecosystem.

Undoubtedly, many retailers will still be suffering from the long-term impacts of the pandemic. In late 2022, SML RFID commissioned a second independent research report, analyzing the current trends and challenges impacting daily retail operations. Surveying more than 500 senior decision-makers from apparel retailers within the US and UK, this report aims to uncover how retailers are traversing the long-term implications and hurdles following the pandemic and beyond.