TCS Named a Leader in Next-Gen Salesforce Services by NelsonHall

LONDON | MUMBAI, January 17, 2023: Tata Consultancy Services (TCS) (BSE: 532540, NSE: TCS) has been positioned as a Leader in the NelsonHall NEAT for Next-Gen Salesforce Services[1].

The report presents an assessment of next-gen Salesforce services, focusing on those Cloud products beyond the core Sales and Services Clouds and examining capabilities around consulting, build, and post-implementation services. It acknowledges that Salesforce projects are digital transformation initiatives and require skills and experience beyond traditional CRM capabilities, including new business model and UX consulting services.

TCS was positioned as a Leader overall, as well as in several of the product-specific NEAT quadrants including Salesforce Industry Cloud/Vlocity, Commerce Cloud, Revenue Cloud, Marketing Cloud, and MuleSoft. The report highlights TCS’ investments in its service portfolio, including around Marketing, Commerce, Field Services Cloud, MuleSoft and Vlocity/Industry Cloud. Referenced as examples of TCS’ continued investment in its service portfolio were TCS Crystallus™ to shorten implementation times for Industry Cloud.

“TCS helps enterprises drive new levels of engagement with our Salesforce solutions, services and accelerators that offer a path to a fully integrated 360-degree customer view, which ultimately results in increased business value from their Salesforce platform investments,” said Prashant Shirgur, Global Head, Enterprise Application Services, TCS. “This recognition as a Leader is a reflection of our deep industry knowledge, comprehensive portfolio of Salesforce services, and the resultant market success.”