2023 Professional Services Maturity™ Benchmark Report

With market uncertainty and growing competition remaining top of mind this year, it’s more important than ever to benchmark yourself against other consulting firms in the industry. This annual report, now in its 16th year, has become the go-to resource for professional services leaders like you and I to gain insight into ways we can analyze the performance of our service organizations and improve processes to achieve service excellence. 

Key 2023 SPI Benchmark findings include:

• Consultancies increased profitability 35%
• Firms increased new clients by 32% but their deal pipeline went down by 11% 
• On-time project delivery went down by 5%, project overruns by 32% and billable utilization by 4% 
• Despite some improvements in profits, many consultancies entered 2023 with a few areas of concern, especially around project delivery